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18 October 2014 @ 07:35 pm
A Call To Arms!!!!!!!!!!  
Friends, Romans, Fl*sters, I'm here tonight to appeal to you all (Ok, I know I'm not all that appealing, but bear with me) In the light of the discovery that the gits at Warner Brothers, have put back the release date of Supernatural season 9 on DVD in the UK.  I sat and fummed slightly, I even considered leaping on a plane and chaining myself to a Warner Brothers exectutives desk in protest.  To be fair I'd much rather chain myself to Jensen, but I don't want to scare the poor boy too badly.

I decided to start another round of, will somebody please buy the show for the UK!  So I contacted NETFLIX UK and this is the conversation.......

Netflix Shanique
Hiya, thanks for contacting Netflix. I am Shanique, to whom do I have the pleasure of chatting with today?

Hi my name is Alison, and I've got a programming question for you.

Netflix Shanique
Sure thing Alison ask away :)
Ok, I know that Neflix in America streams Supernatural, I was wondering if you have any plans to screen the show over here?
Netflix Shanique
Ah thats a pretty good question my friend.. I see that you are located in the UK region right?
Yes that's right,and I'm a huge Supernatural fan.
Netflix Shanique
Okay got it, I can see why Supernatural is a pretty good series and my best friend is so hooked to watching it! We do have every intentions of getting it over to the UK library but the thing is that we havent gotten the license to stream it in the UK as yet but I know a way to push them...

Your friend has very good taste! Well that's kind of good news to hear, I've been trying everything to get the show back on air. So what can I do to help this process along?

Netflix Shanique
What I would love to do for you is to send in a special request to the content team so they can see that you love to watch this show so they can try to negotiate for the licenses to legally add this series on here for you in the UK library.. Sounds like a plan?
Trust me this sounds like a great plan, I'll spread the word to fandom. Be warned we can be a vocal lot when we start.

Netflix Shanique
You are at the right place here! I can send it off for you and if you can get more support that would really help us a lot.
Thank you for telling me this, I'm sure the ladies will be more than happy to start begging.

Just a quick question, how do I contact the content team? I'm a bit of a technophobe, so all help is appreciated.

Netflix Shanique
Ah ha! The same way how you open this chat.. As long as you start a new chat and request Supernatural we can send off the request for you as many times as you like :)

Doh! Yeah told I was a muppet, ok then, it looks like time to mobilize the fan girls. Shanique, you have been very helpful and patient. Now have a great evening.
Netflix Shanique
Haha you are crazy funny.. It was more than a pleasure helping you out

So then ladies here we go again, I would love you all to head over to here The Netflix help page, scroll down to the start live chat and get begging!  I'm not proud I will happily keep doing this, but there are only so many fake beards, and moustaches I can wear.

Please let's see if we can get the boys back here (legally), I know we've tried before, but at least this time the agent I spoke to had actually heard of the show!

Let's bang the drum, blast out the classic rock, shout from the very roof tops.....
Current Mood: determineddetermined
Whiskygalorewhiskygalore on October 18th, 2014 07:23 pm (UTC)
Does it matter if I don't actually have a Netflix account? They don't ask for an account number or anything do they? I am totally willing to Netflix up, if it gets me Supernatural a little (or a lot) quicker.

sasha_dragonsasha_dragon on October 18th, 2014 07:29 pm (UTC)
Doesn't seem to matter to them, I don't have an account but they let me ask. I think they see it as a way to get more susbscribers, think of all the fan girls who were upset by Sky, and don't forget NETFLX is only £5.99 a month.

So go and ask them, spread the word let's see if we can't get the boys back.
JJ1564jj1564 on October 18th, 2014 10:58 pm (UTC)
Thanks for the link, I just chatted to a nice lady called Brenda at Netflix who said ...

"...this is a very solicited show by the Uk customers, and believe me Netflix is a content and feedback driven company. So, right now i am forwarding your request for our team to push on this licenses deal."

I also saw this earlier on Geek Town, not sure how helpful it is...

"DVD for season 9 was slated to drop on the 20th Oct 2014 on some sites, but it’s still not showing up Amazon UK, and the listings on the other sites look dubious… We’ve set it back to Unknown for now… Season 9 can be bought on US Import Blu-ray which i’m told is multi-region (despite what it says on Amazon). Also, Season 9 is on Netflix US, which you can get legally using a DNS Switcher like Unlocator."

Edited at 2014-10-18 11:08 pm (UTC)
milly_galmilly_gal on October 19th, 2014 09:07 am (UTC)
I've emailed, chatted and signal boosted babes! Welldone for doing this! *hearts*
sasha_dragonsasha_dragon on October 19th, 2014 09:48 am (UTC)
Thank you! Now all I have to do is figure out who I have to bug to get the DVD's released over here, and start a campaign to pester them and we're sorted.
milly_galmilly_gal on October 19th, 2014 09:49 am (UTC)
That would be the WB (ARSEHOLES) Oh, p.s check my lj, I just posted my chat transcript :)

Edited at 2014-10-19 09:49 am (UTC)
tracys_dreamtracys_dream on October 19th, 2014 10:38 am (UTC)
Done. Here is my response :
Netflix Customer Services
You are now chatting with: Christa
7 minutes ago Netflix Christa
Hi this is Christa! Welcome to my chat box where your problems are my problems ;) Who's the wonderful person with me today?
6 minutes ago You
Hello, I'm Tracy and was wondering if you will have Supernatural season 9 soon?
5 minutes ago Netflix Christa
Its a pleasure to meet you Tracy :) I'll be more than happy to take a look into that. I'll need a few seconds please
4 minutes ago Netflix Christa
Hey Tracy, while Im at that may I ask, whats your favourite thing about Supernatural?
3 minutes ago You
Dean Winchetser played by Jensen Ackles. :)
The chat session has lost connectivity. Please initiate a new chat.
2 minutes ago Netflix Christa
Ooh I love him too ;) Hey I have some info here for you. We are constantly working on getting licenses so that we can add more titles as that is the most important part of our service. I see that for season 9 we dont have a set date as to when we'll get it yet but our content team wants to know what customers want to see so I'm going to pass this on so they can know what to try and add for you
just now Netflix Christa
The good news though is that we have this awesome request tool here, so I will add this as your personal request so that our content team can look into us getting that season to stream on here legally.
just now You
Thank you!
sasha_dragonsasha_dragon on October 21st, 2014 06:14 pm (UTC)
Thank you for this, it's really appreciated.
tracys_dreamtracys_dream on October 21st, 2014 06:16 pm (UTC)
You're welcome!
denise_42denise_42 on October 19th, 2014 10:55 am (UTC)
when you click on the here, is it typing the question, or is a live person on the other end.
sasha_dragonsasha_dragon on October 19th, 2014 01:04 pm (UTC)
Hey there, it's a live person you are talking to. They are very helpful.
sw0rdysw0rdy on October 19th, 2014 11:30 am (UTC)
Ooh that sounds promising! I was just about to subscribe to Netflix for my little boy so 'll do it and then make a request. It's not like it's not true 😉 We're neglected here in the UK....
sasha_dragonsasha_dragon on October 19th, 2014 04:55 pm (UTC)
All we can do is keep trying, I'm not giving up without a fight.
lunadragonxlunadragonx on October 19th, 2014 10:59 pm (UTC)
I just chatted with someone too. They must work off a script. lol

Netflix Rick
Hi nice to virtually meet you... how can I help you? : )

I was just wondering if Netflix will be streaming Supernatural here in the UK anytime soon? I know it's available in the US

Netflix Rick
Very good question! love that show ! huge fan of Jared Padalecki, : ) let me engage my research team, it would only take us a minute to dig in this info for you... please bear with me one minute.

Netflix Rick
Good news! I just talked to my research team and they tell me that we only need to negotiate the streaming license for Supernatural for U. K. The good news is that we have a complete team that works only getting the licenses for all the movies and shows in our library, and to make things a lot faster and more efficient, I will send a feedback to the office in charge, as soon as we get it we’ll post it ASAP! Thanks for the heads up about Supernatural so we can push the producers.

Netflix Rick
Rest assured this won't go unheard. I appreciate you telling me about the show.. actually the best way to know what you really want to watch on Netflix.
sasha_dragonsasha_dragon on October 21st, 2014 06:15 pm (UTC)
I get the feeling it's a script, but I don't mind as long as it gets us Sam and Dean!

Thank you for contacting them.
star_damagedstar_damaged on October 20th, 2014 01:43 am (UTC)
This is why I steal my tv off the Internet or I'd never get to see anything. Plus I'm poor
sasha_dragonsasha_dragon on October 21st, 2014 06:15 pm (UTC)
I know what you mean, it's just the principal.
CJreggie11 on October 21st, 2014 11:59 am (UTC)
This may help in your quest to buy and watch DVDs from other countries, like the US or Aus/NZ. I just dug up this info for jj1564. I've also pointed her over to this post as she is in the UK and also incredibly pissed off about all of this.

Hope this is of some help.

Here is a list of players which are all supposedly region free.

Here is a list of hacks for a multitude of players to unlock the region codes.
sasha_dragonsasha_dragon on October 21st, 2014 06:29 pm (UTC)
Thank you, and yes this does help quite a lot.
jennyjennygeee on October 21st, 2014 04:39 pm (UTC)
Here is my conversation:

Thank you for contacting Netflix customer support.

Here is the transcript from your recent chat with customer support:

Netflix Dennile
Welcome to the world of Netflix! I'm your guide Dennile, whom do I have the pleasure of chatting with?

Hi Dennile, I'm Jenny

Netflix Dennile
Hey Jenny :) nice to meet you!

Netflix Dennile
how can I help you out today?

I was wondering if you would be able to let me know if you will be showing Supernatural in the UK soon please?

Netflix Dennile
Supernatural is one of my favorite series yet :)

Netflix Dennile
Hang tight let me make a few checks for you

Netflix Dennile
Have you seen Lost girl ?

No, I haven't see that, I'm watching Fringe at the moment.

Netflix Dennile
Yes Fringe is awesome :) love it and Lost girl is alot like Supernatural am sure you'll love it.

Ah but Lost Girl doesn't have the Winchester brothers in it :)

Netflix Dennile
haha I know right no Sam and Dean :)

Netflix Dennile
Thanks alot for hanging with me too while I checked with my content team on when Supernatural will be coming to the UK

Netflix Dennile
I wasn't able to get an exact ETA as to when but what I do know is that it's available in other regions and we are still working with the movie studios to get the licenses to stream it in all our regions that Netflix is available. No worries at all. our content team has been doing a superb job with updates and Netflix can surprise you at anytime.

Netflix Dennile
You can also keep a breast with us with what's coming and when by checking our social websites

Netflix Dennile
I can grab those links for you

So do you think it will come to Netflix UK? Thanks for the links.

Netflix Dennile
I can say for sure right now if it will come to UK Netflix but we always try to update our contents right across the board, and I can definetly put in a request for you letting them know that you'd like to see this one available in your region. Our content team posts everything here Click Here for the links based on the region that you're in.

Netflix Dennile
You don't have to be a member of the websites to see what's coming and the release dates

Thank you, I'd appreciate it if you would put in a request to let them now that I definitely want to see Supernatural.

Netflix Dennile
Most definitely I will and as soon as we have a date for the arrival I'll ensure you receive an email notification to keep you in the loop. Sounds like a plan?

that's great thank you, I am a member of Netflix, do I need to give you my email address?

Netflix Dennile
No not at all we have it here already and I can see your account the moment you chat in :)

Thank you, and thank you for your help.

Netflix Dennile
You're most welcome, Do enjoy the rest of your day:) And one more thing, if you wouldn’t mind, please stay online for a one question survey.
sasha_dragonsasha_dragon on October 21st, 2014 06:28 pm (UTC)
Thank you for doing this and I mus say this is sounding a little bit more promising.