It all started when a lovely glossy leaflet fell out of our TV supplement, it was from a company called Anchor Mobility. It had a lovely website and it promised something we had been considering for mum for a long time, a special chair, it would recline and message her poor old aching bones. I had a little chat with the tribe and we agreed to make an appointment, less than a week later a lovely gentlemen called Mike came round with the demo chair, he extrolled the virtues of said chair and mum and Steve were smitten. Steve the most cautious man I know was so happy with this demonstration he heartily encouraged me to purchase the chair, as it would do mum the world of good. So being the good daughter I am, I promptly wrote a cheque for a lot of money (to expedite delivery) and sent it off.
Six weeks pass and we hear nothing, so I rang Anchor Mobility to ask where the chair was. I was assure that everything was in hand and it would arrive in 7-10 days, well that time passes and you've guessed it no chair in sight. I'd just come back from Asylum and was on a high,I tried to ring the thieving bastards again and stangely enough i couldn't get through. A strange queasy feeling came over me and I went looking for Anchor Mobility on line, and was suddenly greeted with poor reviews and this horrendous article.
I can't even begin to describe how I felt, as it became more and more apparent we'd been swindled. I rang the rep who eventually told me he no longer worked for the comapny as he and other salesmen hadn't been paid, of course he discovered this after he'd sold my family the chair. I even rang the bank to try and get a chargeback, but as I paid by cheque in good faith, there was nothing they could do.
The next day my boss swung into action, she and the credit manager locked themselves away and went looking. They did an N2 check and yes the comapny exists, but only from July 2016 and not the 35 years their leaflet claims. Sue decided to ring them just to see if anyone would answer, and bugger me they did! Sue pretended to be me and demanded the chair, only to be told that due to quality issues, production had been moved and it would be another three weeks.
Sue then fired off a letter giving them seven days to contact me or we would be demanding a full refund and going legal. Now dear readers as of Wednesday I will be going legal, but to be honest I don't expect to ever see a penny of my money back. Sadly we're not talking hundreds here either, I feel such a bloody fool they seemed so real. If only I'd listened to the voice in my head telling me to slow down. But mum and Steve were so excited I got swept along, I blame myself for this disaster and now I've got to try and sort it out.
I feel like I've let everybody down, although Steve has told me not to be so stupid, that we were all to blame and that its a painful and bloody expensive lesson to learn.
To end if you see anything from a company called Anchor Mobility or something similar and they trade from Kemp House 160 City Road London, EC1V 2NX I'm begging you do not have anything to do with it. Please spread the word, but leave my name out of it, my mum is so embarrased by what's happened we are telling those who know about the chair the firm went bump.
They are utter scumbags as they are praying on the vulnerable and the bloody stupid, I'm the latter not the former and one day I will recoup the money I've paid. But there are old people out there who won't ever be able to do that.
All I ask is you do not share this version of the story on facebook, as names will need to be changed to protect the innocent.Instead please feel free to use this version by the awesome milly_gal